Support

Frequently Asked Questions

Bringing Sapiens to my company

What outcomes should we expect in 3–6 months?

Participants typically see significant improvements in energy, health, and performance (see example impact case study). Impact is driven by: (1) interventions tailored to personal diagnostics that address root causes, (2) medical-doctor recommended interventions combining neurobiology with mental and physical health routines, and (3) strong habit change momentum through personal (often daily) support, peer support, and regular biomarker tracking.

What does the end-to-end journey look like?

We tailor the journey to your goals, context, budget, and time availability after a short initial conversation (a consulting team journey can differ from a top-200 leadership program). A typical journey includes:

  • Tailored in-person workshop (1–8 hours) or virtual kick-off (15 min to 1 hour)
  • On-site diagnostics sampling after the workshop for opt-in participants (e.g., hair and/or saliva) or at-home sampling in less than one hour if the kick-off is virtual
  • 1–2 weeks later: 1:1 debrief with medical doctors or other experts, plus co-created personal action plan
  • Participants choose 2–5 small, measurable daily routines
  • Daily habit tracking via WhatsApp notifications, plus 24/7 medical doctor support chat
  • Expert check-ins as needed plus 2–4 week personal calls
  • Optional: monthly team check-ins (15–45 min), additional in-person workshops, and monthly biomarker follow-up tests
  • Follow-up tests are selected per participant to track the most critical lifestyle/biology area
Who is this best suited for?

Best ROI is typically with senior leaders (e.g., top-200 leadership programs) and high-performing teams under high pressure or major change (e.g., C-suite, M&A, consulting, law, special projects). We also offer individual opt-in programs within organizations as a more data-driven, evidence-based alternative to coaching for talents and high performers noticing reduced resilience or struggling with workload intensification and/or technology adoption.

Can we start with a small pilot (e.g., HR team or one leadership team) before scaling?

Yes. Most companies start with a pilot of 10–30 people or with 2–3 decision makers who test our diagnostics individually. Based on the pilot’s pre/post diagnostics results, we calculate your company-specific business case and ROI using actual outcome data (example ROI calculation).

How much time does this take for participants and managers?

Our programs are designed for intense jobs and busy calendars. Average time is <10 minutes per week when spread across the full program (with more intensive support options available). A typical flow:

  • Day 1: 1–8 hour workshop (one-off kick-off) or 10–30 min kick-off (individual/selected team programs)
  • Week 1: sampling and measurement setup in <30 min after the workshop or in < 1 hour at home (if the fully remote program is selected)
  • Week 2: receive a personal report with concise executive summary
  • Week 3: 30–45 min debrief with a medical doctor/expert
  • Week 3–5: daily habit tracking (<10 seconds/day)
  • Week 4: at-home follow-up biomarker test (<5 min) with home pick-up
  • Week 6: 10 min call with medical doctor to refine daily habits
Is this for groups, teams, or individuals – and what’s the minimum/ideal cohort size?

We run programs for cohorts (e.g., consulting cohorts or leadership development cohorts), intact teams (boards, functional/project teams), and individuals within organizations (opt-in, similar to coaching). We support cohort sizes from 4 to 200 participants and adjust the program to your size and needs.

Is this suitable for remote or hybrid teams?

Yes. We offer fully remote delivery: a 15–30 min virtual kick-off, diagnostics kits shipped to each participant’s home (all tests in <1 hour), virtual personal debriefs, and optional virtual interventions (team check-ins, regular personal calls, etc.). We still recommend at least one in-person intervention at the start (e.g., a 1–8 hour workshop during an offsite).

What does it cost, and what drives pricing?

Programs are designed for maximum impact, adoption, and habit change, with ROI typically higher than traditional wellbeing offerings (see ROI calculation here). Pricing reflects high personalization, substantial biomarker measurement, and 1:1 support from medical doctors or PhD-level experts, so it’s a premium health and performance program best suited for senior leaders or medium- to highly paid roles. Depending on the version, programs start at ~EUR 100 per person per month and go up to EUR 600 per person per month. We also offer more scalable workshop and habit-change programs without biomarker testing or personal support at lower rates depending on participant size.

Integrating with existing offerings

How does this fit into our overall wellbeing strategy?

We can customize the program to your needs. We always work with senior executives, HR professionals and wellbeing leaders to fully understand the wellbeing strategy and unique risk factors and shape the program so that it meets your goals, supports the business strategy and integrates seamlessly into other wellbeing or related offerings.

Can this integrate into our existing HR/L&D/wellbeing offering?

Yes. We frequently tailor programs to fit existing wellbeing strategies. Personal reports and debriefs can incorporate existing internal offerings and recommend the most impactful ones based on diagnostics data. After 20–30 participants in an organization, we build a clear ROI case to continuously measure impact and adjust the program to exceed wellbeing strategy targets. We also work closely with senior leadership to align with wellbeing and broader business strategy goals.

What if we already run some diagnostics internally or through another provider?

We can integrate with existing diagnostics (e.g., participants can upload blood results and very soon also their wearable data into our platform if they choose to) and wellbeing offerings. We avoid duplication by focusing on what is missing, what is most actionable, and what can be measured pre and post to quantify impact. We also customize the programs so that it complements your existing offerings.

Leadership and buy-in

How do we get senior leadership and line managers to actively support this?

Start with a pilot for your most senior leaders. After experiencing the program, they typically support scaling to additional cohorts. We also recommend keeping participation opt-in, not mandatory. Our opt-in rate is >95% because participants see immediate benefits and the program creates meaningful impact across the spectrum, from people who have never worked on health proactively to highly engaged longevity enthusiasts. Once leaders and managers experience the program, the vast majority, including skeptics and C-suite executives, support it.

How does this improve leadership effectiveness and team performance?

We are not a wellbeing company. The program is built to create positive performance impact. We are currently working on publishing a large-scale longitudinal study measuring the performance impact of a multi-year top-200 executive program on company performance and 360° leadership impact. While it is not published yet, preliminary results show significant improvements in 360° leadership impact and in self-rated and team-rated performance. One participant said: “You helped me to reduce chronic stress significantly. Without that 80% of my leadership challenges are now reduced.”

What’s in it for managers and leaders specifically?

Managers are under high pressure to deliver performance while carrying people responsibility, especially during transformations and change. They experience the program as a unique company “gift” that signals the organization cares about their health and performance. With our highly personalized approach, 97% of participants make lasting changes to their health and performance, which many high-performing managers deeply value.

How should we position this internally?

Position it as a performance program, not a wellbeing program. Health is a major impact area, but it comes as a side effect of performance-focused work. We are not a wellbeing or mental health offering alone, and we typically generate a productivity uplift of 7% or more. Emphasize the scientific approach and our scientific advisors Prof. Clemens Kirschbaum and Prof. Robert Paul Juster. The data-driven approach, including measuring 350+ markers before and after, resonates strongly with analytically minded employees.

Business value and ROI

How does the program impact productivity and performance in measurable terms?

We measure changes in stress biology, health, recovery as well as self-assessed performance impact (for example pre-bed cortisol, long-term stress patterns in hair, and ECG-based recovery during day and night) before and after the program. We then translate those changes into performance-relevant outcomes using an evidence-based business case approach and aggregated cohort insights. You can see an example impact case here and a business case calculation here.

How do we measure success/ROI in our context?

We start with a baseline using our diagnostics (biomarkers plus validated self-assessments). We repeat the same measurements at follow-up to quantify change (typically 3-6 months later). Depending on your setup, we can also run targeted follow-up tests more frequently for specific focus areas. Once you have enough pre and post data (typically after an initial pilot with 30 people), we calculate a company-specific business case based on your actual outcomes and specific company data (if you wish to do that).

Can this reduce stress-related turnover, sick leave, burnout risk?

Yes, typically our programs are showing strong evidence that stress-related turnover, sick leave and burnout risk are reduced. Upon request, we can provide contacts to executives and HR leaders who worked with us previously. The program outcomes depend on role mix, baseline risk, and the specific program type that was chosen. We always quantify pre to post changes of a pilot cohort for your company and then you can decide if the impact justifies the program roll-out.

What are the risks of doing nothing?

If chronic stress load stays unaddressed, recovery capacity can deteriorate and early biological warning signs can accumulate for months or years before problems become visible in performance or diagnosable disease. In practice this can increase the likelihood of fatigue, sleep disruption, persistent stress activation, and downstream health risks. Many organizations with high performing talents and executives who do not invest into health and performance of their people, pay the price years later when productivity erodes and talent turnover increases.

“Stress isn’t all bad” objections

Isn’t stress motivating and good for performance?

Yes. Acute stress can be performance-supportive. Many of our programs focus on helping participants leverage the ‘upside of stress’ and reduce the downside. The founders of Sapiens come from high-performance career backgrounds like McKinsey and BCG and we love the intensity and excitement of acute stress as well. The problem is repeated or persistent chronic stress without sufficient recovery. Our work focuses on helping people sustain high performance by improving recovery and reducing chronic stress load.

Where is the line between healthy pressure and harmful stress load?

We draw the line using objective signals of insufficient down-regulation and recovery and measure the exact price your body pays for chronic stress. We are using a scientific model, the allostatic load model to quantify is acute stress of your job is supportive to your health and performance or harmful. A combination of markers like persistently elevated pre-bed cortisol, impaired recovery patterns on ECG metrics, or long-term stress hormone imbalance visible in hair measurements guide a specific intervention plan to leverage the upside of stress and reduce the downside.

How do you avoid turning this into “comfort over performance”?

This program is built as a performance program. The founder, Jan-Philipp, who worked at the Boston Consulting Group before, felt that most health and wellbeing programs were not designed to support the needs of high performing and analytically smart individuals. From day-1 we designed Sapiens as a scientific approach to lasting health and peak performance. It’s a no nonsense program catered to support elite performers. We measure the bottlenecks, implement low-friction routines that fit intense jobs, and re-measure to verify impact. The goal is sustainable output under pressure.

Diagnostics, data, and actionability

What exactly do you test and why these?

We measure many stress and health related biomarkers aligned with the scientific allostatic load model. With the combination of the tests we quantify the price your body pays for chronic stress and identify heath and performance bottlenecks. A wearable device alone cannot identify root causes of the stress and measures only a very narrow and often misleading fraction of what we measure. We focus on upstream strain and resilience markers rather than disease diagnostics. We select tests based on your goals and what is most actionable for the target group. Depending on the program, this can include:

Find information about the scientific validity in the provided links.

How are tests done in practice, and how long does sampling take?

Soon after starting the program, participants receive the diagnostics kit at home. They then select a workweek when they want to measure. They put on the heart rate monitor on Sunday evening (<3 min) and wear it until the following Saturday. On Monday and Tuesday they take <5 min to take saliva sample right after waking and before bed. On Tuesday they take a hair sample (< 3 min) and on Wednesday a courier shows up at their home to collect the saliva and hair samples or they drop it at the next post station (in most US and EU cities <700 meters away). Lastly, they take a 15 min self-assessment. The full sampling process during one workweek is designed to be completed in less than one hour in total.

Alternatively to doing this sampling process alone and at home, we also provide to collect the samples and do all the set-up for the participants if we meet for an in-person kick-off workshop or come to your office.

How reliable and evidence-based are the diagnostics?

We rely on established measurement methods and scientific validation and collaborate closely with top-tier scientific advisors like Professor Clemens Kirschbaum and Professor Robert Paul Juster. The scientific model behind our diagnostics, the allostatic load model has 350+ publications behind it and there are thousands of publications validating the biomarkers used in our tests. Find here the details of the scientific validations and limitations behind the major tests we use:

How do you translate biomarker and behavior data into concrete actions?

Individually, we combine biomarkers, recovery data, and self-assessments into a concise report and a 1:1 expert debrief. Together with the participant, we define a small set of measurable daily routines. We then support implementation through tracking and targeted follow-up testing. At team level, we can provide anonymized, aggregated insights to guide the creation of team habits and to review the team calendar together and better align it to team members circadian rhythms.

What if we already run some diagnostics internally or through another provider?

We can integrate with existing diagnostics (e.g., participants can upload blood results and very soon also their wearable data into our platform if they choose to) and wellbeing offerings. We avoid duplication by focusing on what is missing, what is most actionable, and what can be measured pre and post to quantify impact. We also customize the programs so that it complements your existing offerings.

How often do you re-test and how is that decided?

Retesting of the full, comprehensive diagnostics is done typically every 6 months. Optionally, participants can measure selected and personally relevant biomarkers every month in < 5min by receiving a test kit at home. That said, we always customize the program and the re-testing intervals are defined based on your goals, participants needs and the budget. We also offer to personalize the testing cadence for each participants based on what is most critical and actionable for them.

Is this a medical service?

No. We provide wellness-oriented measurement feedback and coaching. We do not diagnose disease, prescribe medication, provide therapy, or create a physician–patient relationship. The devices and markers we use are not intended to diagnose disease.

Data privacy and security

You collect a lot of data. How do you ensure data security?

We design the service around pseudonymisation by default: biosample and survey data are processed only via encrypted participant IDs, not names or emails. Third parties never receive personally identifiable information from us, and even inside Sapiens, only the participant’s designated coach can access identifying data for communication and debriefing. We store all data on EU servers with the most strict access controls according to medical standards. Find our full data privacy policy here.

Where do you store the data?

We store and process data on Microsoft Azure servers in the European Union.

Which data security measures do you use?

Find our full data privacy policy here. Key measures include:

  • Encrypted IDs for all biosample and survey data processing(no names on sample tubes/materials)
  • Separation of the re-identification key (ID ↔ name/email/phone) from measurement data, with restricted role-based access
  • Encryption in transit and at rest for Sapiens data
  • Storage of data only in European union following GDPR and medical-grade standards
  • Password-protected PDF reports sent via email, with the password shared via a separate channel (e.g., SMS/WhatsApp)
  • HRV/ECG results are also only connected to encrypted IDs instead of personal identifiers and are accessed via the Firstbeat platform with multi-factor authentication
  • Lab results are returned by Dresden Lab Services GmbH using encrypted IDs (not names or other personal identifiers)
Will any identifiable personal data or individual results be shared with management/HR?

No. We never share individual data with the employer. If the participating team opts-in  anonymized, aggregated data can be shared back with the team (only available for team sizes above 8-10 people). The sharing of these anonymized, aggregated data only happens if it’s beneficial for the team to detect patterns and to make collective team commitments for their health and performance.

What aggregated reporting is possible and under what minimum group size?

We can provide anonymised, aggregated cohort reporting, but only when the group is large enough to prevent re-identification. In our standard approach, we only aggregate for n > 8-10 participants. We do this only if the teams opt-in to this and for their own benefit (e.g., to detect team patterns and commit to collective health & performance habits).

How do you ensure GDPR compliance and security?

Find our full data privacy policy here. Specifically for GDPR, we operate under GDPR and obtain explicit opt-in consent before processing health-related data. Participants can choose which data they provide and can request deletion at any time; by default, data can be deleted after 24 months. For non-EU/EEA B2B clients, we validate local requirements in addition to GDPR, and use appropriate transfer safeguards when needed. We are only starting non-EU projects where we can ensure dual compliance to GDPR and the local data security requirements (which is the case in most countries world-wide).

Can you support vendor due diligence?

Yes. We support standard enterprise due diligence, including security and privacy documentation and a Data Processing Agreement (DPA). We also provide transparency on which parties process which data (e.g., lab processing, HRV platform), and we contractually define roles and responsibilities for any on-site activities run by the customer (e.g., sample collection logistics, chain-of-custody logging, incident reporting).

Compliance and participant safety

Is this a medical service?

No. We provide wellness-oriented measurement feedback and coaching. We do not diagnose disease, prescribe medication, provide therapy, or create a physician–patient relationship. The devices and markers we use are not intended to diagnose disease. Many people in our team are medical doctors or psychologists but work as a heath coach and focus on prevention in the scope of these programs.

Does it replace our medical screenings, medical care, EAP or therapy programs?

No. If participant-reported symptoms or results suggest potential medical relevance, we recommend seeking medical advice and provide referral guidance. Medical assessment and treatment remain with locally licensed healthcare professionals.

What happens if someone has a concerning result – what’s the escalation/referral pathway?

Our diagnostics are wellness markers and cannot diagnose disease. If participant-reported symptoms or results indicate potential medical relevance, we clearly recommend seeking medical advice and provide referral guidance.

Many experts in our team are former medical doctors and psychologists (even though they work in prevention and as heath coaches now). These specialists in our team are giving concrete guidance on next medical steps if relevant. Also, we have a EU-wide network of medical providers and can establish a direct link for people in need.

Medical assessment, diagnosis, and treatment remain exclusively with locally licensed healthcare professionals. We also do not provide emergency services. If needed, we may pause coaching on the flagged topic until the participant confirms appropriate medical follow-up (unless the participant explicitly requests continued non-medical coaching).

Are any of the tests creating a risk for participants?

All tests are non-invasive (except one rarely used and optional test). Tests are as simple as saliva samples (providing a bit of saliva in a tube) or wearing a 30 gram heart rate monitor - similar to a wearable device. That excludes the at-home blood test which is pain free with a Tasso device but is invasive. Yet, this test is only provided for very specific individual programs and is less often selected for company-wide programs.

How do you prevent burnout before it becomes a medical issue?

We focus on early, upstream detection of strain and reduced resilience using objective markers and validated self-assessments, then implement targeted routines and re-test to verify improvement. If someone is already at high risk or symptomatic, we recommend medical evaluation and appropriate support in parallel. We have clear escalation pathways and a network of medical doctors in most EU countries and can establish immediate transfers to psychologists or specialized medical doctors. Many of the people in our team are also psychologists and medical doctors but are focusing on prevention.

Program design, workshops, and habit change

Which workshop topics are available and how do we pick the right ones?

We offer workshop modules around stress biology and regulation under pressure, energy and focus, recovery and sleep, and performance nutrition. We select topics based on your goals, the role context, and what your cohort data suggests will drive the biggest impact. Each workshop contains a real-time measurement (often of physiological data like real-time stress measurement for each participant with biofeedback technology), powerful experiences and tactical take-aways.

These are the specific workshop modules that are most popular:

  • Master critical moments and self-regulate under pressure
  • How to reduce mental fatigue
  • How to navigate mental states for productivity and creativity
  • How grow your resilience by nutrition
  • How to reduce your energy leaks
  • How to improve decision making
  • How to win in negotiations by regulating your nervous system

For a demo of each of these workshop types, feel free to book 15 min with the Sapiens team.

What does “habit change support” include and what drives adherence?

85% of our participants change their habits sustainably (at a 3 months follow-up after the initial commitments to those habits). Depending on your program version, habit change support can include 1:1 consults with preventative medical doctors or other experts, daily tracking of habits via a whats app notification, team check-ins, and follow-up testing.

Adherence is driven by three mechanisms: highly personalized diagnostics-based insights, small measurable routines that fit real calendars, feedback loops through tracking and re-measurement and - if the program is done in a team or cohort - leveraging team dynamics and peer support.

Can we tailor the journey to our goals?

Yes. We tailor every journey to your goals, constraints, and baseline health and performance metrics. We can run short pilots, multi-month cohorts, or an at-scale program with repeated measurements and ROI calculations to refine the program design and impact.

At the start of a shared program, we can set-up a design meeting to select the right modules and sequence for workshops, 1:1 support, diagnostics, webinars and habit change support models.

If you don’t want to tailor your journey, but just use a proven model that works and is refined by Sapiens, we can also get started with a plug-and-play option.

Logistics and implementation

How does kit distribution and sample shipping work across locations/countries?

We ship kits to participants worldwide within a few days or distribute them on-site. The retoure shipping of laboratory samples works also globally and is seamless. We work for example with one global clients for 200 executives in 59 different countries.

What is the timeline from kickoff to first results and first interventions?

It takes typically 2-3 weeks from the kick-off to receiving the test kit at home (or doing the tests onsite or at the office) to receving the personal report and doing the debrief.

What do you need from internal stakeholders?

Typically we launch a pilot relatively quickly and then collect input from these stakeholders for a company-wide program roll-out. We will provide you with an experienced single-point of contact (typically a former McKinsey or BCG consultant) who will run a large-scale program for you in an effective and seamless way.

  • HR or L&D to define the cohort sizes and participants, communication, and scheduling
  • Legal for contracting and data processing alignment
  • IT or security for vendor review if required
  • A small operational point-of-contact for logistics

Culture and prevention

How does this build a sustainable high-performance culture (not a one-off intervention)?

We build repeatable behaviors through habit experiments, tracking, and re-measurement. This shifts health and performance from one-off workshops to measurable, iterative improvement supported by objective feedback.

Is this a one-time program or an ongoing journey?

Both are possible. Some clients run a defined cohort program with pre and post measurement or even just one workshop. Others build an ongoing cadence with periodic re-testing and continuous refinement of routines and team practices.